Now Hiring - Medical Equipment Retail Sales Associate in Billings, MT

• Position Summary: No nights or weekends! We are looking for a Medical Equipment Sales Associate to provide excellent customer service and sales for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services, recommend solutions, and assist with insurance billing.

A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s success.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Comfortable selling home medical equipment including walkers, wheelchairs, scooters, compression stockings, bathroom safety equipment etc...
• Greet and assist customers by phone or in person and receives information related to customer’s equipment and/or service needs.
• Check out customers at a register.
• Maintains and/or enters patient data accurately and thoroughly.
• Enter all documentation in the computer system accurately on a daily basis.
• Perform thorough verification of insurance to allow customers to supplement their purchase through insurance.
• Open new customer files and ensure completion or receipt of all documents needed for processing customer’s order and requests any missing documents from appropriate parties.
• Creates appropriate delivery, billing, collection and returns paperwork.
• Enters andconfirms work orders and monitors open orders for accuracy and completion.
• Instructs the customer or caregiver in the proper and safe use of equipment and provides appropriate instructional material.
• Assesses patient customer status and needs and make care plan entries and review/revise the plan of care as needed and based on analysis of Physician’s prescription.
• Responds and resolves customer concerns and inquiries quickly and professionally.
• Log all daily contacts and compliance concerns.
• Adheres to all state, federal and company mandated documentation standards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College degree or an Associate degree with HME/DME or Medical experience desired.
• Retail sales experience required.
• Knowledge of basic computer skills.
• Experience working with health insurance desired.

· Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

· Oral Communication: Responds well to questions. Able to communicate well with others.

· Team Work: Exhibits objectivity and openness to their’ views; supports everyone’s effort to succeed. Works well with others on the reimbursement team to accomplish the goals set by the Leadership.

· Written Communication: Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

· Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent.

· Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time and notifies appropriate person with an alternative plan.

· Judgment: Exhibits sound and accurate judgment; supports and explains reasoning for decisions includes appropriate people in decision-making process; makes timely decisions.

· Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

· Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Continues to practice performance improvement to meet all regulatory guidelines and policies.

· Quantity: Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly, accurately, and efficiently.

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• JCAHO accredited facility
• Office

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Curbside pick up or shipping available, clean and sanitized for you health!

Application Question(s):

• How many years experience do you have working with health insurance.

Education:

• High school or equivalent (Required)

Experience:

• Retail Customer Service: 1 year (Required)
• Medical Insurance: 1 year (Required)

Work Location: In person